Frequently Asked Questions (FAQs)

1. How should I store the products?

To maintain the quality and freshness of our dried seafood products, we recommend storing them in a cool, dry place away from direct sunlight. Keep the packaging sealed tightly to prevent moisture from entering. For longer shelf life, some products may benefit from refrigeration, especially if they are opened. Please refer to the specific product packaging for any special storage instructions.

2. Do I need to heat the products?

Most of our dried seafood products, including abalone, sea cucumber, and fish maw, are ready to use and do not require heating. They can be rehydrated or added directly to your dishes, depending on the recipe. However, some customers prefer to lightly heat or soak these products for better texture and flavor. Always follow the cooking instructions provided with each product to ensure the best result.

3. Are your seafood products safe for pregnant women?

Our products are generally safe for pregnant women when consumed in moderation. However, we always recommend consulting with a healthcare professional before consuming any seafood or specialty foods during pregnancy. Some products, such as shark fin and dried fish, should be consumed with caution, particularly during pregnancy, due to potential mercury content. Please check the product labels for any specific warnings or concerns.

4. Which countries do you ship to?

We currently offer international shipping to select countries. The availability of shipping to your location will be displayed during the checkout process. Additional shipping fees and customs duties may apply depending on the destination country. If you do not see your country listed or need more information about international shipping, please feel free to contact our customer service team for assistance.

5. What is your return and exchange policy?

We strive to ensure that all our customers are completely satisfied with their purchases. If you are not happy with your order, please review our Return and Refund Policy below:

    Eligibility for Returns: To qualify for a return, items must be unused and in their original packaging. They should be in the same condition that you received them.

    Non-Returnable Items: Due to the nature of our products, certain items such as perishable goods or custom orders are non-returnable.

    How to Return: To initiate a return, please contact us within 7 days of receiving your order. We will provide instructions on how to return the product.

    Refund Process: Once we receive the returned items and verify their condition, we will process your refund. Refunds will be issued to the original payment method. Please note that the return shipping cost is the responsibility of the customer unless the product is damaged or defective upon arrival.

    Exchange: If you wish to exchange a product, please follow the return process and place a new order for the item you would like instead. The exchanged product must meet the same eligibility requirements as a return.

For further questions regarding returns, please reach out to our customer service team.