Policies

Shipping Policy

We aim to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping policy:

  • Processing Time: Orders are processed within 1–2 business days (excluding weekends and holidays) after the order is placed.

  • Shipping Methods: We offer a variety of shipping methods, including standard and expedited delivery options. The available methods and associated costs will be displayed during checkout.

  • Shipping Costs: Shipping costs are calculated based on the weight and size of your order, as well as the delivery location. You will be able to review and confirm the shipping costs before completing your purchase.

  • International Shipping: We currently offer international shipping to select countries. Additional customs fees or taxes may apply depending on the destination.

  • Order Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment’s progress.

If you have any questions or need assistance with your shipping details, please feel free to contact our customer service team.

Refund Policy

At Long Cheong Hong, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our refund policy below:

  • Eligibility for Refunds: To qualify for a refund, items must be unused and in the same condition that you received them. It must also be in the original packaging.

  • Non-Refundable Items: Certain products, such as perishable goods or custom items, cannot be refunded or exchanged.

  • Return Process: To initiate a return, please contact us within 7 days of receiving your order. You will be provided with instructions on how to return your product.

  • Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment.

  • Return Shipping: The customer is responsible for paying the return shipping costs, except in cases where the product is defective or damaged upon arrival.

If you have any concerns regarding returns or refunds, please contact our support team for assistance.

Privacy Policy

At Lung Cheong Hong, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information:

  • Information Collection: We collect personal information such as your name, email address, shipping address, and payment details when you make a purchase on our website. This information is necessary to process your orders and communicate with you.

  • How We Use Your Information: We use the information we collect to complete your transactions, process your orders, and provide you with updates about your orders or products that may interest you.

  • Data Security: We take reasonable precautions to protect your personal information and ensure that it is handled securely. Our website uses encryption and other security measures to safeguard your data.

  • Third-Party Disclosure: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers (such as shipping companies and payment processors) to complete your order.

  • Cookies: Our website may use cookies to improve your browsing experience. Cookies help us understand how our customers interact with our site and allow us to tailor our content and services to better meet your needs.

  • Your Rights: You have the right to access, correct, or delete your personal information at any time. If you would like to exercise these rights, please contact our customer service team.

By using our website, you agree to the terms outlined in this Privacy Policy.

Terms of Service

Please read the following Terms of Service carefully before using our website or making a purchase:

  • Agreement to Terms: By accessing or using our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please do not use our site.

  • Product Information: We strive to provide accurate and up-to-date information about our products, but we do not guarantee the accuracy, completeness, or reliability of any content on our site. Prices and availability of products are subject to change without notice.

  • Order Acceptance: We reserve the right to refuse or cancel any order at our discretion. If your order is canceled after payment has been processed, we will issue a full refund.

  • Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

  • Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products, except where required by law.

  • Changes to Terms: We may update these Terms of Service from time to time. Any changes will be posted on this page, and the updated terms will take effect once they are published. Please review this page periodically for updates.